Customer Service

Customer Service

Our client is a leading provider of specialist products for a wide range of industries, including construction, events, utilities, and offshore oil and gas. They operate across multiple locations in the UK, supporting businesses with tailored, flexible solutions.

Working as a key member of the Customer Service team you’ll be dedicated to ensuring a seamless experience. Your responsibilities will include managing key accounts, processing rental orders, and maintaining accurate records.

Benefits Package:

• Starting salary of £25,000, with opportunities for overtime
• Company pension scheme
• Holiday loyalty program
• On-site café discount
• 8-hour shifts
• Permanent role
• Shift patterns: Tuesday to Saturday or Sunday to Thursday, with varied start and finish times between 7 am and 7 pm.

Key Responsibilities:

• Provide exceptional, customer-focused service to both general orders and key accounts.
• Accurately process detailed documentation to reduce account queries.
• Coordinate with the Transport Department for necessary item movements.
• Answer incoming calls promptly and resolve customer inquiries quickly and efficiently.
• Generate and post invoices daily

Candidate Requirements:

• An effective communicator with a proven background in customer service
• Flexibility to work shift patterns between 7am to 7pm
• Ability to thrive under pressure
• Self-motivated with the ability to work independently