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Customer Service
£12.60 per hour (£26,208 pa) - Overtive avaialble (£18.90)
Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)
Location: Wakefield WF1
- You will be required to undergo various high level security checks/clearances.
- You need to be able to provide proof of work in UK for last 5 years - to be eligeable
Do You have First Class customer service skills?
Do you genuinely like helping customers?
Do you have a good telephone manner?
Do you have solid IT skills?
If so, we would like to hear from you!
Key Accountabilities
- Develops an understanding of customer’s query and service requirements to enable the delivery of a first class service.
- Log all the details of the call when resolving routine customer enquiries ensuring processes/systems are followed.
- Listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
- Escalates issues as necessary to deliver required service level and meet or exceed customer expectation
- To be a team player and be viewed by colleagues as a helpful and effective member of the team.
For the role you will be able to demonstrate:
- Excellent communication skills both written and verbal
- Excellent administrative skills
- Previous Customer services experience
- A positive can do approach
- Ability to work well in a team and independently
Job Types: Full-time, Temp to perm
Pay: £12.60 per hour (Temp to Permanent)
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- On-site FREEparking
- Overtime available
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Application question(s):
- You need to be able to provide proof of work in UK for last 5 years - to pass clearance.
- You will be required to undergo various high level security checks/clearances.
Experience:
- Service advisor: 2 years (required)
Work Location: In person
