Sales Office Manager

Job Title: Sales Office Manager

Are you a skilled leader with a passion for providing exceptional customer service? We are currently seeking a dynamic Sales Office Manager to join our client's team and lead their Customer Service department to new heights. In this role, you will have the opportunity to motivate and guide a talented team, ensuring customer satisfaction and driving sales success.

Responsibilities:

• Lead and motivate the Customer Service team to achieve goals and objectives.
• Monitor performance and provide ongoing feedback to team members.
• Develop the team through effective training and management.
• Recruit and train staff, ensuring the department is well-resourced.
• Plan and organise tasks to accomplish specific goals.
• Provide cross-functional support to help teams achieve their objectives.

Quality:

• Ensure the delivery of a high-quality service, maintaining efficient and compliant processes.
• Collaborate with the Quality team to resolve customer issues and implement process improvements.
• Participate in ISO and Ethical audits as required.
• Proactively address quality issues and take necessary steps to prevent their reoccurrence.

Duties:

• Allocate workloads to ensure timely and accurate processing of sales orders.
• Communicate with customers regarding changes in delivery dates, quantities, etc.
• Collaborate with other teams to resolve issues and escalate concerns.
• Inform customers about any delivery shortages and provide alternate solutions.
• Support team members with process queries and resolve escalated issues.
• Maintain databases, raise credit notes and invoices, and manage return logistics.
• Assist with administrative tasks such as scanning and updating customer information.
• Maintain load calculators and update customer portals.

Requirements:

• GCSE in Maths and English.
• Level 3 qualification or equivalent relevant experience.
• Excellent communication skills to liaise with internal and external customers.
• Strong administration skills with meticulous attention to detail.
• Commercial awareness and ability to make informed decisions.
• Proficiency in Microsoft Office applications.
• Experience leading a team is preferred.
• Knowledge of D365 is advantageous but not essential.

Working Hours:

- Monday to Friday, 8:30 am to 5:30 pm (45 Minutes unpaid lunch).

- Early finish on Fridays at 3:30 pm.

• 37.5-hour workweek.

If you are a dedicated and enthusiastic leader with a passion for ensuring customer satisfaction, we encourage you to apply for this exciting opportunity. Join our client's team and make a positive impact on their sales and customer service performance. Apply now!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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