CRM Manager

This CRM Manager is integral role to this large Public Sector body, and is responsible for implementing a brand new CRM, along with its subsequent strategies to support business objectives and ensure customer satisfaction.

Client Details

The organisation is a significant player within the Public Sector, boasting a robust team of over 1000 professionals. It is renowned for its commitment to delivering quality services and products, with a strong focus on fostering innovation and efficiency within the industry.

Description

This CRM Manager will be able to:

• Select and implement a CRM that meets business requirements
• Lead and create CRM implementation plans across the sectors ensuing progress against the plans are measured and monitored
• Collaborate with the wider Marketing team to align CRM strategies with broader business goals.
• Monitor CRM trends within the Public Sector and implement necessary adjustments to maintain competitiveness.
• Regularly report on CRM metrics to demonstrate effectiveness and identify areas for improvement.
• Manage CRM databases, ensuring data integrity and compliance with data protection laws.
• Lead CRM training and development activities to enhance team capabilities.
• Oversee budgeting and resource allocation for CRM activities.

Profile

A successful CRM Manager should have:

• Proven experience in CRM implementation, ideally within the Public Sector.
• Excellent stakeholder management skills.
• Strong understanding of CRM systems and data analysis techniques.
• Proficient in project management and able to handle multiple tasks effectively.
• Exceptional communication and negotiation skills.
• A relevant degree, demonstrable experience or professional qualification

Job Offer

The CRM Manager will benefit from:

• A competitive salary ranging from 42,300 to 51,700 per annum.
• A supportive and collaborative working environment.
• Opportunities for professional development and growth.
• A comprehensive benefits package in line with industry standards.