Repairs Advisor/Scheduler

Are you an experienced Repairs Advisor/Scheduler? Or have experience in a repairs or scheduling position? Do you have a passion for delivering exceptional service and contributing to a positive community impact? If so, we want to hear from you!
We are working with a local Housing Association to recruit a Repairs Advisor/Scheduler for the Repairs team in Wakefield. This Housing Association is dedicated to providing outstanding service that meets and exceeds customer expectations.
Key Responsibilities:

• To act as first point of contact for all customer enquiries (by telephone, in person or writing) either providing advice and information or raising orders for repairs to customers' properties. Provide a first class service to answer, investigate and resolve customer enquiries relating to repairs.
• Receiving, diagnosing repair problems and determining appropriate actions in accordance with agreed standards and policies, and processing requests for maintenance services from tenants and other customers of the Association.
• Deal with and resolve disputes relating to repairs that are identified as tenant responsibility or where the organisation is not responsible for their resolution, offering advice and support wherever possible to enable the customers to achieve the outcome they require, including signposting to online help or third party suppliers.
• Providing quotations, agreeing payments and raising invoices for chargeable work with customers.
• Contributing to the scheduling works for in house maintenance operatives, determining the appropriate trades and time required to complete specific maintenance. Booking appointments for other colleagues to visit tenants in relation to maintenance.
• Raising and onward processing of works orders and invoices, ensuring the correct budget codes, SLAs and schedule of rates items are used, undertaking other communication and administrative tasks associated with the efficient conduct of maintenance activities.

Experience required:

• Significant experience of working in a customer focussed administrative field within a property maintenance environment
• Substantial experience of delivering high level customer service standards and administrative services in a fast-moving, dynamic environment
• Substantial experience of working with customers to establish and monitor customer satisfaction, resolving complaints within a property maintenance context.
• Substantial experience of IT systems for customer related data collection, processing, finance systems, purchasing goods and supplies, databases.

Key benefits:

• Competitive salary of 30,260 per annum
• Flexible working arrangements - 2 days in the office and 3 days at home
• On street/local car parks close to the office
• The office is located opposite the train station
• Excellent support and training

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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