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Reed Talent Solutions are working alongside Fujitsu, looking to expand their busy Service Desk in Wakefield with multiple 1st Line Support Analysts.
We are dedicated to making the world more sustainable by building trust in society through innovation. With a diverse range of products, services, and solutions, we are looking for new members to come and join us, bringing with them strong interpersonal and communication skills and the ability to empathise with our customers, resolving issues and creating positive experiences, mirroring our shared values!
If you have a passion for IT, excel in building relationships and delivering outstanding service, and are looking to join a team where your unique experiences and perspectives are celebrated, we want to hear from you!
Role Overview: Technical expertise is not required for you to be successful with us as full training will be provided. Your primary responsibility will be to deliver exceptional customer service, addressing various queries and faults raised by their customers.
Key Responsibilities:
- Provide first-class customer service.
- Resolve customer issues efficiently and effectively.
- Handle phone calls, webchats, and other digital contacts.
- Adhere to agreed SLA's and KPI's.
- Support a key long-term partner through their digital transformation.
Key Information:
- Pay Rate: £12.60 per hour.
- Shift Patterns: 40 hours per week, 5 x 8-hour shifts between 7am-7pm.
- Training period: Around 6 weeks, 9am-5pm.
- Location: Wakefield (full-time on-site).
- Contract: 12 months temporary position with view to transition into a permanent role.
- Start Date: ASAP.
What we want from you:
Highly Desirable Skills:
- Educated to GCSE level or equivalent
- A passion for or interest in IT
- Excellent customer service skills
- Strong problem-solving abilities
- The ability to empathise and show patience
- Exceptional verbal and written communication skills with attention to detail
- Ability to work effectively as part of a team
- High degree of initiative and creativity
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If this role interests you, please apply below with an up-to-date copy of your CV. A member of our team will be in touch soon.
