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Order Processing Specialist - RoofingWakefieldCompetitive Salary + BenefitsMon-Fri 40 Hours
Benefits:
21 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parkingAbout us:
Part of a £60m turnover Group, we are Yorkshire’s leading manufacturer of high-quality home improvement products spanning contemporary extensions, conservatories, orangeries, replacement roofs, windows and doors in both uPVC and aluminium.
Our employees are the heart of the business and we invest in good people, offering career development and training opportunities. We make the best products, offer the best service and work with the best people. Join us and be a key player in shaping the future growth of our group.About the Role:
We are looking for an individual to join our roofing team to accurately process orders and quotations with precision and accuracy whilst maintaining an excellent processing speed.
- Accurately process orders and quotes from dealerships using the bespoke system, Window Designer, and Roofwright.
- Reprocess incorrect orders, including necessary parts such as glazing.
- Work collaboratively with internal and external stakeholders, including dealers, suppliers, and departments.
- Continuously develop product knowledge to enhance customer support.
- Identify and implement process improvements to enhance service delivery and efficiency.
- Ensure orders are processed in line with customer expectations and delivery schedules.
- Make informed decisions to meet customer needs, especially for urgent orders.
- Maintain quality service standards, ensuring compliance with company policies and industry regulations.
- Ensure adherence to internal processes for reporting and rectifying quality concerns.
What we are looking for:
- Previous experience in sales order processing role, ideally in Fenestration, building, or roofing industry
- Previous fitting experience would be desirable.
- Strong customer service skills with a proactive approach to exceeding expectations.
- Effective problem-solving and decision-making abilities.
- Willingness to undertake further training and implement learning in daily tasks.
How to apply:
Ready to start your career with us? Apply within with your CV.
