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CLD Recruitment
Posted 23 days ago, valid for 5 days
Wakefield, West Yorkshire WF1 2EB, England
£24,000 per annum
Full Time
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Sonic Summary
- The Lettings Administrator position in Wakefield offers a salary of £25,000 per year.
- The role requires managing all aspects of tenancy for a portfolio and acting as a liaison between tenants and landlords.
- Candidates should have a positive communication style, attention to detail, and ideally be ARLA qualified or working towards level 3.
- The job involves various responsibilities including dealing with tenancy administration, renewals, inspections, and maintenance matters.
- This full-time role operates Monday to Friday from 9am to 5:30pm, with one in six Saturdays from 9am to 2pm, and requires relevant experience in the lettings industry.
Wakefield
£25,000
Monday - Friday 9am - 5:30pm + 1 in 6 Saturdays 9am - 2pm
My client, an independent agent in Wakefield, are recruiting a Tenancy Administrator to join their team. You will manage all aspects of Tenancy for a portfolio and act as liaison between tenants and landlords.
You will ensure that every application is moved in successfully with every detail administered in a compliant and legal manner in accordance with the in-house processes. You will keep tenants and landlords informed of the progress throughout the process so that dates and deadlines can be met and client retention is guaranteed.
Responsibilities:
* Deal with all Tenancy Administration and Maintenance matters
* Administer Renewals, Inspections, Vacates to company standards
* Ensure tenancies are up to date with relevant documentation signed & filed
* Serve notices for section 8, 21 & 13 in a compliant manner
* Deal with LL and Tenant enquiries
* Deposit negotiations and returns
* Arrange and administer tenancy terminations
* Conduct mid term inspection reports
* Chase arrears and collect payments
* Action and resolve maintenance calls received within company timescales
* Provide advice to Landlord in accordance with tenant and landlord obligations
* Appoint contractors to carry out works using registered contractors
* Inform tenants of their obligations
* Report all anomalies to client and resolve as necessary
* Ensure diary actions are complete with no carry over each day
* Positive client liaison at all times and deliver updates as necessary
* Arrange inspections periodically as required and at checkout
* Deal with tenancy and neighbour disputes
* Alert Landlords of any arrears
* Record every conversation in our CRM system
* Deliver all messages to colleagues clearly and accurately through our CRM system
* Manage Utility notifications
* Conduct deposit disputes
* Take payments and record as necessary
* Ensure contractors respond quickly with quotations and carrying out work
* Follow up every job to ensure satisfactory completion of works
* Ensure adequate contractors are set up on the system
Requirements:
* Positive communication
* Impress every customer
* ARLA qualified (or working towards level 3) Training support will be provided.
* Understand tenancy agreement terms and obligations
* Customer focused
* Attention to detail
CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.
