Call Centre Claims Advisor

Job Title: Call Centre Claims Advisor
Salary: £23,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between 9am and 8pm
Start Date:  ASAP

Are you experienced in call handling, passionate about customer service, and interested in financial claims? We’re hiring Call Centre Advisors to join our growing team in a fast-paced legal firm at our Liverpool City Centre head office.

In this role, you’ll assist customers who want to make claims regarding undisclosed payments made by lenders to brokers or agents when arranging loans or finance agreements. You’ll take initial case details, conduct standard client checks, and provide clear, professional guidance throughout the process.

What You’ll Do:

• Handle inbound calls from customers looking to make a claim
• Gather key details and carry out verification checks
• Provide clear information on claims eligibility and next step
• Work closely with internal teams to progress claims efficiently
• Ensure compliance with legal and regulatory standards

What We’re Looking For:

• Previous experience in a call centre or customer service role
• Strong communication skills with a professional, empathetic approach
• Attention to detail when gathering and recording client information
• Familiarity with financial services or claims handling (a plus)

Why Join Us?

• Christmas closure & birthdays off
• "Personal Time" for external appointments
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees

This is an exciting opportunity to be part of a new department in a thriving legal firm. If you're looking for a rewarding role where you can make a difference, apply now!

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.