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Contact Centre Agent

Reed
Posted 5 days ago, valid for 24 days
Location

Wallington, Surrey SM6 9AY

Salary

£24,145 - £13.4 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The position available is for a 24/7 Contact Centre Agent at an independent charity focused on reducing crime in the UK.
  • The role offers a salary of £24,145.00 per annum, equivalent to £13.40 per hour, with a total of 1802 hours worked per year.
  • Applicants are ideally required to have at least one year of experience and a current DBS issued within the last 12 months, although those without a DBS can still apply.
  • The work schedule follows a rolling shift pattern of four on, four off, with required shifts including weekends and bank holidays.
  • Successful candidates will undergo two weeks of training before commencing their roles.

Are you looking to support a local Charity?

Are you keen to make a difference to Crime in the UK?

My client is an independent charity that gives the power to people to speak up and stop crime via email or phone.

This is a 24/7 role which needs dedicated staff members to help with this cause.

The closing date for applications is Friday 10th January 2025.

Applicants ideally will have a current DBS issued within the last 12 months, a copy of which should be sent with their application.  However, if they do not have a current DBS, they are still welcome to apply.  If successful, we will complete a new DBS check for them and ask for their reference contacts, however, they will be unable to commence employment until both the certificate and references have been returned.  We will also need to see evidence of their Right to Work in the UK.

24/7 Contact Centre Agents:

Work are set four on, four off rolling shift pattern.  With the following repeating shift times:

07:00 – 19:00 (12 hr shifts, 1.25-hour break, 10.75 hours paid)

10:00 – 22:00 (As above)

14:00 – 00:00 (10 hr shifts, 1-hour break, 9 hours paid)

21:00 – 07:00 (As above)

The above shifts are set, and we are unable to accommodate any changes to them.

The salary is £24,145.00 per annum (£13.40 per hour), working 1802 hours per year. The annual leave entitlement is 263 hours per year.  Please note that successful candidates will be required to work weekends and Bank Holidays, including Christmas and New Year, when scheduled to do so, unless annual leave is requested, which approval of cannot be guaranteed. 

The first week will be training from 08:00 – 15:00 Monday to Friday.

The second week will be training from 08.00 -16.00 Monday to Friday. 

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.