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The Rewards and Benefits on offer:
- An amazing long term career opportunity with a truly fantastic North-East employer.
- You will be handling, generally, warm and friendly customer service calls and emails.
- An excellent training programme.
- 25 days holidays + bank holidays increasing to 28 after 5 years
- Pension - Employee 5% and Employer 3%
- Free Parking on site
- Free Daily Fruit drops
- Free Breakfast for all staff
- Death in service 3 times salary
- Employee Assistance programme
- Discount platform
- Day off for your birthday
- Free flu jabs for anyone that wishes to have them
- Cycle to work scheme
- Salary sacrifices season ticket for the metro
- Opportunity for hybrid working after completion of probation and training
MTrec’s New Client Opportunity
MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The Role you will be Doing
- Answering inbound calls
- Handling customer queries
- Accurately setting up new claims
- Professional handling of calls to ascertain liability and move forward in a positive manner
- Record all relevant information to reduce potential costs and identify indemnity concerns
- Making outbound calls when appropriate
- Liaising with third parties when necessary to provide excellent customer service to policyholders
About You
- Customer Service experience is essential, you must have experience within call-handling in previous roles
- Good organisational skills
- Strong interpersonal skills
- Attention to detail
- IT literate
- Good communication skills
- Ability to take ownership of possible problems
