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Alexander Daniels are recruiting for a Credit Controller for a fast paced business based in Walsall on a 12-18 month FTC. The ideal candidate will have previous credit control experience dealing with complex clients and be able to work on their own initiative. You will be responsible for maximising cash collection and minimising aged debt whilst developing good working relationships with key stakeholders.
Daily tasks will include:
- Confident, polite and assertive collection of debts via phone and email.
- Proactively contact customers to secure payments to agreed terms to achieve maximum cash collection in line with targets.
- Maintain strong customer relationships and collaborate with key stakeholders so that disputes are identified, flagged and escalated promptly for quick resolution.
- Generating monthly statements.
- Reconcillations.
- Action and respond to emails in a timely manner ensuring customer account information is accurate and regularly updated.
Requirements:
- At least 2 years experience in similar role.
- Strong communication skills, good telephone manner and able to build long-term effective relationships and interact with internal/external customers.
- Ability to prioritise and plan workload.
- Customer focused to always deliver the best service offering.
- Commercial awareness and understanding of business requirements.
- A can-do positive approach to work with a willingness to learn.
- Knowledge of Excel.
Benefits:
- 25 days Holiday + Bank Holidays
- Onsite Parking
- Hybrid working
