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- Manage customer orders and queries: Handle all customer orders and inquiries with efficiency and professionalism.
- Deliver accurate administration: Ensure precise administrative work from the initial enquiry through to completion.
- Manage customer complaints: Address and resolve customer complaints promptly and effectively.
- Ensure accurate documentation: File all documentation accurately on a daily basis.
- Qualify customer needs: Improve service standards by accurately identifying customer needs and spotting opportunities for additional requirements to generate revenue.
- Upsell products: Engage in upselling products and maintain regular contact with customers to check on further requirements.
- Previous experience in a customer service focused environment, or in account management/sales administration
- Must be able to deliver a high standard of customer service
- Proficient in Microsoft Office
- Have great attention to detail
- Strong organisational skills
