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CUSTOMER SERVICE ADVISOR
Carbon60 are looking to hire a Customer Service Advisor to work for a waste management company based in Cannock.
ROLE: Customer Service Advisor
PAY RATE: 11.44 p/h -circa 23,700 per annum
JOB TYPE: contingent (likely to be temp to perm)
LOCATION: Cannock (WS11)
HOURS: Full time, Monday to Friday, 8:30am-5pm, office based
THE ROLE:
- Providing a professional and timely response to customer enquiries e.g lift enquiries, ensuring service failures are minimised where possible.
- Communication via a range of channels including phone calls, live chats, text messages, sales force cases, and email with full adherence to set escalation procedures.
- Gathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions.
- Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queries.
- Administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties.
THE SUCCESSFUL CANDIDATE:
- Must be comfortable handling calls daily.
- Possess excellent customer service skills.
- Good IT Skills.
- Ability to stay calm under pressure.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
