Service Advisor

Are you passionate about customer service and vehicles? Join a leading dealership in Cannock as a Service Advisor!

This well-established dealership in Cannock has built a reputation for delivering exceptional service to its customers. With a commitment to quality and customer satisfaction, the company is looking for a dedicated and customer-focused Service Advisor to join their team.

Key Responsibilities of the Service Advisor:

• Greet customers and provide excellent customer service from start to finish
• Understand customer needs and accurately log service/repair requirements
• Liaise between customers and the workshop team to ensure smooth service delivery
• Provide regular updates on vehicle progress, costs, and completion timelines
• Prepare and process job cards, invoices, and payments efficiently
• Ensure that all customer queries are handled promptly and professionally
• Submit warranty claims and place orders for parts for sales vehicles, and workshop vehicles
• Ensure a weekly and monthly stock take is carried out

Key Requirements:

• Previous experience as a Service Advisor or in a similar customer-facing role (ideally in the automotive industry)
• Strong communication and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Excellent organisational and administrative skills
• Knowledge of automotive processes and services is desirable but not essential
• Proficiency in using computer systems for booking and invoicing is a must

Benefits:

• Salary £27k - £30k
• Mon to Fri (8am – 5pm, earlier finish on some days to work from home for last hour)
• 33 days leave including BH`s
• Ongoing training and career development opportunities
• A friendly and supportive team environment

For full detailsthis opportunity please contact Stuart Cooper at Wagstaff Recruitment on (phone number removed). You can also email your CV confidentially to: (url removed)

Wagstaff Recruitment – Building Trusted Relationships to Create Great Opportunities.