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Job Type: Full-time, Permanent Salary: £28,000 per year Location: Walsall The RoleAn opportunity has arisen for a skilled IT Engineer to join a technical team providing support and services to customers across the Midlands. This role involves working on various operating systems and hardware, supporting customers via a helpdesk, and delivering on-site assistance when required. A strong focus on customer service and effective resource management is essential. The position involves a mix of office-based and on-site work, with occasional out-of-hours support. Key Responsibilities:
- Supporting Microsoft desktop and server operating systems, including associated hardware.
- Handling technical incidents and service requests.
- Providing escalation support for other engineers.
- Responding effectively to customer inquiries.
Requirements
- Experience in technologies including Windows 10 / 11, Active Directory, Microsoft 365, Cloud Hosting (Azure, AWS), Virtualization Technologies (Hyper-V or VMware), Firewall Management
Desirables
- Eager to learn and adapt to new technologies
- Ability to communicate technical concepts in simple terms
- Willingness to work flexibly, including occasional high-priority service issues outside of core hours
- Must hold a valid UK driving license and have access to a vehicle for work purposes
Requirements:
- Minimum 3 years of experience in a technical role
- Experience with Microsoft 365 and Firewall Management
- Valid UK driving license
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