Scheduling Administrator

the role.

We have an exciting opportunity for a Scheduling Administrator to be a part of a successful company that provides Plumbing, Heating and Electrical solutions and certificates nationwide to over 9000 tenants. You will report directly to the Head of Customer Services and hours of work will be 9am-5:30pm.

Your daily duties include:

• Communicating effectively with customers and tenants.
• Management of engineers diaries.
• Always follow the complaints procedure.
• Support the successful resolution of complaints and queries.
• Escalating issues regarding the scheduling of bookings to managers.
• Using systems and other software tools efficiently.

why you should apply.

The future here is bright with fantastic progression opportunities within a supportive, fun, and laid-back environment you will enjoy the beautiful, rural, and picturesque surroundings! Holiday increases with time served and as the company is based out of town, they have plenty of car parking available, not to mention NO out-of-hours rota!

what were looking for.

As this is such a pivotal role, we need someone with exceptional verbal and written communication. You must also be professional and organised with the ability to multitask to a high standard. The ideal candidate will be a team player with the ability to work independently as well as someone who is assertive about ensuring work is scheduled to the requirements of our clients. A background in working towards targets and KPIs would also be preferred. If you feel you could get in and hit the ground running, then this could be for you! A full driving license is also essential

At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.

Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion.