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Location Waltham Abbey
Hours of work Contracted 40 hours week Monday to Friday
Salary £12.21 per hour
Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years.
Main purpose of the role:
To carry out administrative duties covering various responsibilities to support the Customer Service, Sales and returns teams.
KEY DUTIES AND RESPONSIBILTIES
- Processing sales and returns via email or phone in line with Robert Lee's policy
- Achieving 100% data accuracy when processing customer requests
- Communicating with clients and suppliers for information
- Contact clients to obtain missing information or answer queries
- Liaise with the Logistics department to ensure special requests are met and scheduled
- Stay up-to-date with new products and features
- To support new aspects of the business as the company evolves.
- All documents and processes are completed daily
- Data quality metrics not limited to:
- Consistency
- Completeness
- Timeliness
- Accuracy
- Auditability
- Familiarity with SAP is preferred but not essential
- Accurate data entry into Excel
- Excellent time management skills
- Overall awareness of Customer journey
- Customer service driven.
- Resource Management.
- Ability to build rapport with an aim to resolve issues.
- Open minded (listen, share ideas etc.) and able to bring added value and innovation
- Ability to handle conflicts / problem resolution etc.
- Agility, able to adapt / respond to a constantly changing and demanding environment
- Excellent written and verbal communication skills
- To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.
- Ethics & Compliance, ability to apply and adhere to RLD value and policies
