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- This role may become permanent
- Manage incoming customer enquiries via phone, email, and online platforms
- Accurately process customer orders using our order management system
- Liaise with internal departments such as warehouse, sales, and logistics to ensure smooth order fulfilment
- Provide updates to customers regarding order status, delivery times, and any delays
- Handle complaints and returns in a professional and timely manner
- Maintain customer records and ensure all information is up-to-date
- Support the wider customer service team with administrative tasks as required
- Identify opportunities to improve customer experience and internal processes
- Previous experience in a customer service or order processing role (ideally 1+ year)
- Strong communication skills, both verbal and written
- High level of accuracy and attention to detail
- Proficient in Microsoft Office (especially Outlook, Excel, and Word)
- Comfortable learning new systems and software
- Ability to multitask and work in a fast-paced environment
- A team player with a positive, can-do attitude
- Experience using CRM systems
- Background in retail will be considered
- A supportive and friendly working environment
- Opportunities for training and development
