Back to search
Commercial Administrator
Based in Waltham Abbey
Permanent
28-32K per annum dependent on experience
Duties
- Answering incoming calls / making outbound calls as required.
- Regularly checking and dealing with queries and call logs to all shared mailboxes.
- Creating and updating jobs on our EvoM system, creating and updating notes.
- Inputting RM appointments into engineer's diaries with the aim being to meet the SLA.
- Updating and checking client portals.
- Ordering parts internally as and when requested/required by engineers.
- Tracking and chasing the progress of part deliveries with suppliers.
- Arranging return visits for engineers for uncompleted jobs or to fit additional parts.
- Full responsibility for diary management/scheduling of allocated engineers and contractors as needed.
- Good construction knowledge, able to talk to clients to establish the cause of the issue to send the correct trades operative.
- Provide a quotation for reactive jobs, labour and materials.
- Commercially aware maximising Helpdesk operatives productivity.
- Review traffic conditions for job locations.
- Forward thinking, scheduling jobs to minimise travel time to area/routes.
- Dealing with complaints as per process.
- Interviewing potential engineers.
- Helpdesk diary management coordinating annual leave and shift patterns.
- Liaising with subcontractors to ensure they are providing adequate service.
- Checking engineers paperwork and timesheets on a weekly basis.
- Ensuring all invoicing is completed daily, to include all jobs completed by allocated engineers, PPM work and unallocated engineers as required by the business, liaising with engineers.
- Attend monthly line managers meetings and report as per agenda.
- Any other ad-hoc duties as required within the department.
