IT Team Lead / 3rd Line Engineer

Role: IT Team Lead / 3rd Line Engineer
Location: Preston, Chorley
Salary: up to 60,000 DOE, plus brilliant benefits!

Our client, a rapidly expanding technology solutions company who specialise in Security Systems, IT Infrastructure and Support, Telecoms & Connectivity are looking for 3rd Line Team Lead to join their team in Preston.

Position Overview:

You will be responsible for the support of the 1st and 2nd line engineers, as well as being the escalation point for complex technical queries. This role requires a driving licence as you will be expected to travel to customer sites (max a few times per month) to carry out site surveys, having the knowledge to liase with internal teams about projects and solutions/implementations that need to be carried out.

Key Responsibilities:

• Support and liase with customers and internal teams to present viable options on projects and solutions
• Installation of new solutions (projects), as well as resolving current technical issues at client sites (max a few times each month)
• Supporting 1st and 2nd line engineers, developing their knowledge
• Work alongside the Service Delivery manager with co-ordination of projects and tasks

Technical Skillset:

• Minimum 3 years experience within IT role
• Windows OS up to 11 & Windows Server 2012/16/19
• Office 365 and applications (Intune, SharePoint, PowerShell, OneDrive)
• Microsoft Azure / Entra ID
• Firewall configurations, installs
• Routing and switch installs
• DNS, DHCP, TCP/IP, VPN Connections
• Active Directory / Group Policies

Desirable:

• MSP Experience or experience working in multiple environments
• Microsoft Certifications
• IT Security - Malware/spam, backup solutions
• Leadership skills

Benefits:

• 25 days holiday, plus UK bank holidays
• Birthday off!
• Fully expensed company vehicle or mileage paid
• Group Income Protection
• EAP - 24hr support
• Life Assurance

If this role sounds interesting to you and you would like to know more. Please apply and we can have a chat regarding suitability!

Key Words: 3rd Line IT Engineer, MSP Engineer, Senior Technical, Senior IT Engineer, Third Line, Team Lead, Senior Infrastructure Engineer, IT Manager, IT Team Leader, Senior MSP Engineer, Field Engineer, 3rd Line

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.