Telephone Agent x 4

Layka Recruitment

Posted 19 hours ago, valid for 10 days

Walton-On-Thames, Surrey KT12 3DY, England

Full Time

Employee Assistance

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We are seeking a number of Telephone Agents to work within a busy call centre in Walton On Thames. You will need to be resilient, hard working with the ability to communicate with all types of people.This position would suit someone who has some phone based work experience or someone from retail management looking to get into an office environment.Purpose of the role: In this role you will be speaking to people to help organise a repayment plan thats suits both parties whilst displaying empathy and excellent customer service. (Full Training is provided)Perks:

Casual dress
Company pension
Wellness programme
Monthly food allowance through JustEat
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days, rewarded based on performance).
Employee Assistance programme
Attractive bonus
Incentives and performance rewards
Company Events
Welcoming working environment

Role and Responsibilities:

Making inbound and outbound calls though a dialler system to discuss repayments
Speaking to customers on live chat
Taking payments
Negotiating payment arrangements if a customer cannot pay in full
Completing basic affordability checks and income and expenditures forms
Sign-post customers with financial difficulties to not-for profit debt agencies
Update accounts status and ensure all notes are correct on our systems
Deal with customer queries and handle disputes
Identify vulnerable customers

To be considered for this this role you will need to be:

Hard-working
Reliable
Honest
Outgoing with a good telephone manner
Great customer service experience
Previous telephone experience would be an advantage
Full Training is otherwise provided

If you are successful you will be working in a team of very experienced, highly skilled credit professionals from diverse backgrounds who are totally committed to providing clients with sustained levels of exceptional service and performance in all aspects of their business but in particular Collections, Client Services, MIS Reporting and Compliance.Hours: 2 shifts – 8:30am to 5:00pm & 10:00am to 6:30pm Mon – Fri. Sat (one per calendar month) 9:00am – 1:00pmPlease note this role is totally office based.

Telephone Agent x 4

Import Customer Service Clerk

IMPORT CUSTOMER SERVICE CLERK

Import Customer Service Clerk