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- Provide accurate and timely estimates to fulfil client briefs
- Ensure specifications are clearly understood prior to quoting
- Liaise with Account Managers and Clients to clarify requirement as necessary
- Obtain prices from suppliers for outside work to be included in estimates, eg to
- Fully utilise estimating and production software
- Book in jobs, ensuring accurate job instructions
- Prepare client files and obtain proof approval
- Ensure jobs are produced in the most economical way
- Ensure the job production schedule is adhered to and deadlines are met
- Liaise with sub contractors and suppliers
- Ensure quality standards are maintained throughout production
- Respond to customer queries
- Ensure value production options are explored for clients
- Ensure value returns for Company
- Liaise closely with the Account Managers and clients, ensuring optimum conversion rates
- Contribute positively to the effectiveness of the team
- Maintain close contact with customers, ensuring customer satisfaction
- Build and maintain good relationships with suppliers
- Contribute to the overall effective and smooth running of the company
- Carry out other tasks as required by the Customer Services Manager
- IT literate and numerate with well-developed analytical skills
- Strong organisational and time management skill
- Knowledge of MS Office including Excel, MS Outlook
- Strong communication both written and verbal
- Able to work independently and also part of a team
- Excellent interpersonal skills.
- Professional and confident telephone manner.
