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In the role of Payroll Specialist (Hybrid), you shall ensure timely and correct deliveries (SLA`s or service level agreements) to clients located in UK and Ireland, providing quality in payroll service delivery, and taking pride in contributing to high customer satisfaction. ?
Client Details
Our client is a prominent player in the business services sector with an extensive global reach. Having a large workforce, they are committed to providing top-tier services. Operating from their Walton-On-Thames location, they have free parking on site and are based just s short walk from Walton-On-Thames train station.
Description
Payroll Specialist (Hybrid) role involves:
Managing Customer Service and continuous improvements:
- Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer?
- Monitors, follows up, reports and analyses operational KPI's around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI's or SLA's not being met?
- Proactively drives offshoring and nearshoring transition activities for own customers?
- Ensures that customer documentation and control framework is always up to date?
- Approves system or process changes and different type of authorization requests to customer systems?
Customer Service and relationship management:
- Acts as the operational single point of contact/escalation for named customers?
- Has a solid understanding of payroll processes end-to-end, the agreed delivery scope and responsibilities and ensures compliance with these tasks and processes?
- Prepares monthly service reports to named customers and organizes service meetings according to agreed governance model?
- Has always a good overview of what is going on with the customer and addresses critical customer issues without delays. ?
Financial management:
- Monitors, follows up, reports and analyses customer specific financial KPI's such as actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps?
- Has good understanding of the customer agreement, billing principles, SLA's and related service credit schemes. Ensures that all services are accurately billed on timely manner.?
- Manages and follows up on change orders for own customer?
Profile
A successful Payroll Specialist (Hybrid) should have:
- Experience from working with and in-depth understanding of UK payroll and personnel administration, payroll accounting and payroll processes end-to-end?
- SAP HCM experience?(NOT ESSENTIAL)
- Knowledge on labour laws and other relevant payroll related regulation?
- Minimum of 2 years' experience in managing customer relationships
Job Offer
The Payroll Specialist (Hybrid) role offers:
- Competitive salary within the range of £40-45,000 per annum
- Flexible working hours/environment (Monday and Friday from home, and core hours to allow for later starts or
- Interesting growth opportunities
- Training opportunities (incl. certifications etc.)
- Team building events
- Coffee, tea, fruits and other supplies in the office
- Internal job transfer opportunities
