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- Create and enforce policies for effective data management – ensuring accuracy and legitimacy of data.
- Analyse data to provide insight and support decision-making processes within the firm.
- Develop and oversee data security measures to protect sensitive information, ensuring compliance with data protection regulations and standards.
- Collaborate with IT to maintain and improve database systems and software applications
- Regularly review operational processes to ensure efficient and effectiveness across departments.
- Monitor and analyze operational performance metrics, identifying areas for improvement.
- Work closely with departments to understand their data needs and operational challenges.
- Facilitate training for staff on data management and compliance practices.
- Serve as a point of contact for data and compliance related inquiries.
- Ensure compliance with legal regulations and industry standards related to data management and privacy.
- Identify and mitigate risks associated with data handling and operational processes.
- Overall responsibility for the management of the firms complaints procedures including corresponding and dealing with clients, third parties and the Legal Ombudsman.
- Ensuring compliance with Solicitors Regulations Authority (SRA) requirements
- Maintaining the firms Lexcel accreditation ensuring the firm is compliant for its annual inspection.
- Plan, execute, and oversee compliance and operational projects from inception to completion.
- Proven experience in a compliance, data management and operations role, preferably within a law firm or professional services environment.
- Analytical thinker, with good communication skills and the ability to articulate reasoning clearly and succinctly using data to make informed decisions.
- Strong attention to detail and an ability to handle confidential information in a professional and discreet manner.
- Proficiency in data management software and tools (e.g., CRM systems, spreadsheets, database management systems).
- Ability to use own initiative – a pro-active self-manager who can manage their own workload, identify areas for improvement and drive projects forward.
- Possesses in-depth knowledge of relevant laws and regulations, including GDPR and AML.
- Knowledge of legal industry practices
