Helpdesk Contract Administrator

MS540 - Helpdesk Contract Administrator

Location: Wantage

Salary: £25,000 per annum 

Overview: First Military Recruitment are currently seeking a Helpdesk Contract Administrator on behalf of one of our clients.

This is based on a 37.5 hour per week, Monday to Friday however, flexibility is required. In addition, you may be required to cover for our Front of House service at local Client sites, shifts and hours ranging from (Apply online only), Monday to Friday on a adhoc basis.

To be accountable for all administrative activities for assigned clients, ensuring both PPM and reactive works are completed, compliant and invoiced within SLA.

Duties and Responsibilities:

• All legislative requirements are adhered to.
• Planning and allocation of tasks to technical team, contractors, directly employed engineers any other third party as required.
• Ensure all PPMs are accurate and complete within required SLA’s and records are readily available.
• Monitoring of all active jobs ensuring planning and escalations are in place as required and the CAFM system is updated accordingly.
• Collate and prepare operational and performance data as required for reports. 
• Communicate with H&S, Compliance and Property Managers to ensure all RAM’s and Permits are in place as required.
• Raise ad hoc POs for parts /labour on behalf of engineers.
• Administrate activities on Elogbooks as required.
• Prepare and support invoicing accordingly.
• Front of House cover as required for sickness/leave absence.
• Administrative support to departments throughout the Business.

Skills and Qualifications:

• Administration experience is essential and experience within a facilities management environment is desirable.
• Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills.
• Attention to detail and high level of accuracy.
• Ability to communicate within and across functions at all levels and with confidence.
• Ability to adapt to changing requirements.
• A determined individual with high standards.
• A desire to develop as an individual, willing to embrace new challenges.
• A self-starter and able to work autonomously.
• Good knowledge of Microsoft Office.