Customer Service Executive

Job Title: Temporary Customer Service Executive

Location: Caterham, Surrey

Salary: £14 per hour

We are looking for a dedicated and enthusiastic Customer Service Executive to join our team temporarily in Caterham. The ideal candidate will excel in providing exceptional customer service, handling inquiries, and resolving issues efficiently. This role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Resolve customer complaints and issues to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide customers with information about products and services.
• Assist with order processing and tracking.
• Collaborate with team members to enhance customer service processes.
• Follow up with customers to ensure their issues are resolved.

Qualifications:

• Previous experience in a customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and Microsoft Office Suite.

Benefits:

• Opportunities for professional development and training.
• Supportive and dynamic work environment.
• Access to employee assistance programs.

To apply for this Customer Service Executive position, please submit your CV.