Back to search
The role of Bookings Administrator involves arranging appointments for clients in liaison with referring veterinary practices and clinicians. Also answering queries from clients and referring vet.
Client Details
A well known veterinary practice in Caterham area.
Description
- Booking consultations
- Dealing with appointment request forms from referring vets-
- Ensuring all information is correctly registered on the system-
- Contacting owners to book the consultations
- Sending clients and referring vets confirmation emails and information packs
- Checking histories are in place prior to appointments (including all test results)
- Ensuring referring vet is updated regarding appointments for their clients
- Dealing with all enquiries via phone-calls/e-mails from owners and veterinary surgeons in a timely manner
- Filtering advice requests for the clinicians
- Manage the enquiries email inbox, ensure all information, results etc is registered and passed on to the relevant clinician in a timely manner.
- Updating spreadsheets and keeping accurate records
Profile
- Must be a driver due to rural location- IT Literate- Excellent telephone manner and communication skills- Strong administration skills- Good attention to detail- A strong team player- Confident and friendly personality
Job Offer
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
