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We are looking for a dedicated and customer-focused Customer Services Coordinator to join an existing team that have a customer-first mindset. As the first point of contact for homeowners following legal completion, you will be instrumental in delivering a first-class service, ensuring all queries and concerns are managed with care, professionalism, and efficiency. This role is pivotal in maintaining high levels of customer satisfaction and upholding the reputation of the brand throughout the aftercare period.
Customer Service Coordinator Benefits:
- 24 days + BH, increases with length of service
- Annual bonus - 5% of your annual salary
- Free Parking
- Career progression
- Ability to buy and sell holidays and carry over
- Healthcare
- Pension Scheme
Hours: Monday - Friday 8.30am - 5pm with an early finish on a Friday at 4.30pm
Customer Service Coordinator Key Responsibilities
Be the primary point of contact for homeowners post-completion, ensuring all queries and concerns are handled promptly and courteously.
Champion the customer across the business, providing a consistent, informed, and positive experience.
Maintain a professional and courteous demeanour in all communications-written, telephone, and face-to-face.
Log and manage all customer interactions in internal systems, ensuring accuracy of records and documentation.
Issue and manage work instructions via internal systems, coordinating the schedules of Maintenance Technicians to maximise efficiency.
Liaise with Maintenance Technicians, Subcontractors, and Material Suppliers to monitor progress and maintain service quality.
Maintain and update plot files and Home file documentation accurately and timely.
Organise annual PAT testing for technician electrical equipment.
Customer Service Coordinator Skills:
We're looking for someone who is not only customer-focused but also thrives in a fast-paced, solution-oriented environment.
Confident, polite, and approachable
Calm under pressure with strong empathy and customer care
Excellent verbal and written communication skills
Highly organised and able to manage time effectively
Strong attention to detail and ability to maintain accurate records
Problem solver with a pragmatic, "can-do" attitude
Capable of working independently and collaboratively
Proficient in Microsoft Office and other IT systems
Previous experience in customer service, ideally within the construction, housing, facilities or property sectors
