Customer Service Administrator

The Role:

So, what will you be doing as a Customer Service Administrator?

• Receiving jobs from customers via email/phone
• Ensuring engineers provide timely updates on attendance and relaying this information to customers or helpdesks.
• Inputting and recording job sheets, costing jobs, and closing them off.
• Managing invoicing every two weeks, including compiling job sheets and invoices, passing details to the relevant person, and filing paperwork.
• Acting as the Key Account Controller and primary liaison for two significant client accounts.
• Handling customer and supplier queries related to sales/purchase invoices and job statuses.
• Ensuring customers provide necessary purchase order approvals before commencing work.
• Following up with customers via email/phone for purchase order confirmations.
• Maintaining the recommendations folder, updating job statuses, and ensuring timely invoicing.
• Monitoring and maintaining stock level controls for maintenance contracts at various sites.

What are we looking for in our next Customer Service Administrator?

• Experience in meeting contractual targets, PM schedules, and KPIs.
• Familiarity with service provision in environments with strict permit-to-work systems.
• Proven ability to drive improvements through engineering service contracts and supply chains.
• Strong written and verbal communication skills, including report writing and presentations.
• Ability to negotiate, influence, and advise at all levels.
• Proactive approach to implementing best practices and continuous improvement.
• Commitment to delivering high-quality service while ensuring value for money.
• Strong relationship-building skills with internal teams and external clients.
• Self-motivated, highly organised, and deadline driven.
• Ability to prioritise tasks effectively for themselves and the team.

This really is a fantastic opportunity for a Customer Service Administrator to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!