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Training and Quality Assurance Manager

C&M Travel Recruitment
Posted 10 days ago, valid for 7 days
Location

Warrington, Cheshire WA4 6LG, England

Salary

£40,000 - £48,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a well-established outsourced solutions company in Cheshire, is looking for a Training and Quality Assurance Manager with proven experience in designing and delivering training programs.
  • The role involves onboarding new employees, developing training plans, and ensuring the team provides excellent customer service.
  • Candidates should have travel industry experience and excellent communication skills, with a focus on creating effective training materials and sessions.
  • The position offers a competitive salary and the flexibility of hybrid working, with some travel required to client sites.
  • This is an excellent opportunity for career development in a supportive environment with employee recognition programs.

Our client, a well-established outsourced solutions company based in Cheshire, is seeking a Training and Quality Assurance Manager to help nurture and develop the team. You will be responsible for onboarding new employees and homeworkers and designing ongoing training plans for a number of reputable brands to ensure the team can provide the best customer service with accurate and up to date knowledge. The role will ideally be hybrid and comes with a competitive salary.Training and Quality Assurance Manager duties:

  • Ability to design training materials, modules and resources for varied partners
  • Develop induction programmes for new starters and deliver training sessions for new and existing staff to include workshops, webinars and e-learning platforms
  • Continually refine and update training content to adapt to business needs and industry trends
  • Call monitoring and constructive feedback to ensure high levels of customer service are adhered to
  • Work closely with all clients with some travel required to visit client sites

Training and Quality Assurance Manager skills required:

  • Proven experience in designing and delivering training programmes
  • Travel industry experience is preferred
  • Excellent communication and presentation skills
  • Familiarity with learning management systems and e-learning tools
  • Flexibility to travel to partner locations during onboarding

Additional information:

  • Excellent opportunity for career development
  • Hybrid working
  • Employee recognition programs
  • Competitive salary

Don't keep a good thing to yourselfWe grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.