Client Services Specialist

Client Services Specialist

Warrington

Permanent

Full-Time Mon to FriField-based position

(Essential: travel to clients across the UK)

Our client is seeking a proactive and experienced Client Services Specialist to join their team. This role is focused on implementing eCommerce and mail products, ensuring a smooth and efficient onboarding experience for clients across the UK.

Acting as a key liaison between clients and internal teams, you will collaborate closely with technical specialists to develop tailored solutions that meet each client’s unique requirements.

Key Responsibilities:

• Oversee client onboarding, training, and system integration (WMS, API, CSV)
• Provide on-site or remote support for label carrier production
• Assist with hardware installation, including label printers
• Collaborate with internal teams to enhance product offerings
• Serve as the main contact for clients during their initial integration period
• Identify and suggest process improvements to optimise efficiency

Experience and Skills Required:

• Strong IT skills with an understanding of dimensions and weights
• Ability to build and maintain great customer relationships
• Commercial awareness and ability to prioritize client needs
• Good knowledge of the eCommerce industry
• Experience with WMS/connectors like Linnworks and Despatch Cloud
• Preferable experience with bulk systems and knowledge of Mail Mark and wholesale practices

Key Attributes:

• Excellent communication skills, with the ability to liaise effectively with internal and external stakeholders.
• Solution-oriented mindset, with a strong focus on customer satisfaction.
• Self-motivated, capable of working independently and managing time effectively.
• Willingness to travel across the UK as required by the role.

Join a growing company where you will play a key role in shaping and improving onboarding processes, working with diverse clients on exciting projects. If you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Nicole Howe, Recruitment Consultant, Business Support for Pearson Whiffin Recruitment.

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