Customer Advisor

Reed Talent Solutions are working with United Utilities on the search for 3x Customer Advisors to join their team in their Warrington head office.

Why Work at United Utilities in Warrington?

Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion.

Unities Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base.

About United Utilities

United Utilities is proud to serve seven million customers across the Northwest, providing clean, clear water to three million households and 200,000 businesses, and managing their waste-water. With 5,000 employees, we are committed to delivering excellent service and achieving our ambitious vision.

Role Details:

Step into the role of a Customer Advisor (Market Services) and become the cornerstone of exceptional service delivery to retailers in the non-household market. Within the Wholesale Market Services department, you'll ensure that United Utilities business customers assets are accurately represented in both external and internal systems. Your meticulous attention to detail will guarantee precise billing through settlements, driving the successful cycle of settlement activities and revenue collection.

Accountabilities:

• Deliver accurate market data in response to retailer requests and wholesale-initiated work streams, prioritising tasks based on market SLA's.
• Update, amend, and verify market data with precision.
• Ensure all transactions are processed correctly in the market operating system, adhering to market data flows or manual processes as needed.
• Adhere to strict deadlines and keep retailers informed at every key stage.
• Identify and escalate any operational practices or processes that could jeopardise data quality, UU operational performance, or retailer satisfaction.
• Work closely with your team, the data cleanse team, wider wholesale market services teams
• Keep all systems updated to manage retailer expectations and satisfaction, reducing the chances of repeat contacts, escalations, complaints, or disputes.
• Stay informed about market changes, ensuring you understand new processes, workflows, and market SLA's.

Knowledge and Skills:

• Exceptional attention to detail with the ability to investigate the root causes of market transaction outcomes.
• Broad knowledge of Microsoft Excel and other office applications.
• Ability to rapidly acquire knowledge of the Non-Household Market.
• Proven planning, organisational, and problem-solving skills.
• Excellent written and verbal communication skills, adaptable to different audiences.
• Comfortable managing your own work queue in a fast-paced environment with frequently changing priorities.

Additional Information:

Job Title: Customer Advisor (Market Services)

Location: Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LPContract: Temp ongoing (potential perm opportunities)Hourly Pay Rate: £14.90 per hourWorking Hours: Monday - Friday (Core hours 8am - 6pm)

Training: Systems training will be provided

Recruitment Process:

• Pre-screen with Reed Talent Solutions.
• CV review by United Utilities.
• Onsite interview with United Utilities.

If you're interested in finding out more, please apply with an up to date copy of your CV and a member of the team will be in touch!