Customer Advisor

Reed Talent Solutions are working with United Utilities on the search for (4x) Customer Advisors in Warrington.

We have a great opportunity for Multiple Customer Advisors to join United Utilitie's Property Management team.

Why work at United Utilities in Warrington?

Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion.

Unities Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base.

Who are United Utilities?

United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers.

Job Purpose

In this role, you’ll work as part of the Property Management Team reviewing and working through void properties that require further investigation and action, including metering issues. This is part of a brand new project within United Utilities. It is a great oppertunity for you to devleop your customer service skills whilst learning more about the company.

Knowledge and Skills

• Provide the highest levels of customer satisfaction and service at each customer contact, regardless of source
• Own customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times. Striving for "one and done"
• Accurately update the billing system with all relevant info in a timely manner
• Investigate a customer query to resolution and collect the cash and/or set a payment plan
• Adapt approach to cash collection depending on customers point in collection cycle

What do you need to know about the role?

• Job title: Customer Advisor
• Location: Lingley Mere Business Park, Lingley Green Avenue, Great Sankey, Lingley, WA5 3LP.
• Onsite: Full time in office
• Contract: 5 months
• Hourly pay rate: PAYE £13.60 per hour
• Shift: 37 hours per week
• Hours: Shift work between Monday and Friday 8am to 8pm
• Start date: ASAP

If you feel like the role could be on interest to you, please apply with an updated version of your CV.

We are looking forward to reviewing your application.