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Your new company
My client, a leading specialist in its field having been in business for 100 years, is seeking a professional Customer Service coordinator to join their team on a 12-month maternity contract. They have advised that there is a very strong possibility that the position will be made permanent.
Your new role
The position is being offered full-time Monday to Friday with working hours of 08.30am until 17.00pm with a hybrid model in place. You will be required to work from the office 6 days per month.
Joining a small and friendly team of customer service coordinators, some of your duties will include but not limited to
Answering all in-coming calls from customers and clients requiring an engineer
Dealing with the company service inbox and keeping all email service levels at a manageable level
Booking engineer appointments
Arranging route plans
Providing a first-class service to internal and external customers
Updating systems with comprehensive information and notes
Following up on service received feedback
Calling and booking service reviews for all customers that are due to have their systems serviced
What you'll need to succeed
Proven history in an office-based customer service coordinator position
Passion for going that extra mile
Excellent communication skills, both written and verbal
Ability to deal with all levels of management
If you have knowledge of Up Tick, Cympro or Alarm Master, it would be highly advantageous.
What you'll get in return
Competitive salary and between 25,000 - 30,000 per annum
Free parking
Full training
All equipment provided
Hybrid model
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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