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I am pleased to be working alongside a market-leading, Birchwood-based client as they look for an experienced Customer Service Advisor to join their busy team! This is a full-time, permanent position.
Role Purpose:
The successful candidate will be responsible for handling incoming product queries from customers, by email and telephone. They will take details of any damage or warranty queries and provide first-class customer service, with the aim of resolving queries quickly and to a satisfactory standard!
Benefits:
- Salary - £26,000 to £28,000 per annum
- Working Hours – Monday to Thursday 8am to 5pm, Friday 8am to 4:30pm (1 hour lunch break Monday to Thursday, 30 mins Friday)
- Holidays – 20 days, rising to 23 days after first year of service, 24 days after second year of service, 25 days after third year of service
- Company Pension Scheme
- Bonus Scheme
Day-to-Day of the Role:
- Receive and log customer service queries on to the management system
- Coordinate with the partner network to ensure service calls are completed
- Agree rates in line with the company sales structure to ensure minimum cost impacts on the business
- Coordinate the P/O / credit of any replacement parts with the supplier / service provider
- Maintaining and managing daily service calls including damages and product failures
- Answer phone calls in a professional and friendly manner and re-direct to the required person or department
Specification:
- Previous experience within a customer service role is essential
- Experience using SAP or a similar operating system is preferred
- A confident and competent user of MS Office, with a particular focus on Excel
- A calm and confident individual
If you meet the above criteria, and feel this is the right role for you, please apply right away!
