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Customer Service Advisor

Reed Talent Solutions
Posted 20 days ago, valid for 6 days
Location

Warrington, Cheshire WA12DS, England

Salary

£12.77 per hour

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Reed Talent Solutions is seeking 20 Customer Service Advisors to join the Billing team at United Utilities in Lingley Mere Business Park, Warrington.
  • The role offers a salary of £12.77 per hour and requires previous experience in delivering exceptional customer service.
  • Successful candidates will provide high-quality assistance to customers regarding their water and wastewater queries, ensuring a friendly and helpful service.
  • The position is a 12-month temporary assignment with full training provided and various shift patterns available, working 37 hours per week.
  • Applications are open until November 11th, with interviews expected to take place starting the week of October 28th.

Reed Talent Solutions are working with United Utilities on the search for 20 Customer Service Advisor's to join a growing Billing team at their Lingley Mere Business Park.

Why work at United Utilities in Warrington?

Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion.

Unities Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base.

Who are United Utilities?

United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers.

Do you want to play your part in supporting the North-West community?

The purpose of this role is to deliver a high quality, helpful and friendly service to any one of their 7 million customers who may contact United Utilities with a request or query relating to their water or wastewater supply.

As a Customer Service Advisor, your primary responsibility will be to deliver a high-quality, helpful, and friendly service to valued customers. When a customer contacts United Utilities via the phone, you will be the friendly voice and expert point of contact for any Water or Wastewater queries and complaints.

Your dedication to prioritising workload, reacting swiftly, and maintaining accuracy will ensure customers receive the best possible service. Each interaction will be unique, offering you the opportunity to showcase your expert knowledge and problem-solving skills while delivering first-class customer service.

Role details:

  • Job title: Customer Service Advisor - Billing
  • Location: Lingley Mere Business Park, Great Sankey, Warrington
  • Contract: 12-month temporary assignment
  • Hourly pay rate: £12.77 per hour
  • Full training provided: Monday to Friday 9am - 5pm for the first 7 weeks of your assignment
  • Working hours: 4 week Rolling Rota, 2 options for shift patterns, both 37 hours PW:

Option 1 - Standard - desired

Week 1: Mon - Fri 9-5.

Week 2: Mon - Fri 10-6 + Sat 8-4 incl. rest day.

Week 3: Mon-Fri 12-8

Week 4: Mon-Fri 8-4

Option 2 - Shorter Fri & Satx2

Week 1: Mon-Thu 8-5 then Fri 8-12

Week 2: Mon - Fri 9-6 + Sat 10-2 including rest day.

Week 3: Mon-Thu 9-6 then Fri 9-1

Week 4: Mon-Fri 11-8 + Sat 11-3 including rest day.

  • Start date: Monday 2nd December
  • Application deadline: Monday 11th November
  • Expected interview weeks with United Utilities: From W/C 28th October

What you'll need to be successful in the role?

  • Passion for Customer Service: Previous experience in delivering exceptional customer service is valuable, whether it's within a contact centre or another environment. Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
  • Strong listening and communication skills: along with resilience and rapport-building abilities, will set you up for success.
  • Tech Savviness: Comfortable multitasking, you'll confidently navigate IT systems while engaging with customers on the phone.
  • Quick Reactions: You'll quickly respond to customer needs and work accurately to ensure a seamless customer experience

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.