Customer Service Advisor

Job Title: Customer Service Executive Location: Warrington (Office-based for 3 months, then hybrid - 2 days from home / 3 days in the office) Salary: £24,000 - £25,000 per annum Working Hours: Monday to Friday, no weekends or late shifts About the Role: I’m delighted to be working with a fantastic company based in Warrington to support them in finding a Customer Service Executive to join their growing team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service, thrives on working as part of a team, and is ready to make a real impact in a supportive and dynamic environment. This is not “just another job”—it’s a role where commitment, loyalty, and a brilliant work ethic are truly valued, offering a career path in a business that genuinely looks after its people. While the role is complex and will require some time to learn, you’ll be supported every step of the way by your team and the wider business, including an approachable and hands-on senior leadership team. Key Responsibilities: Handling inbound calls from customers looking to place orders. Resolving invoice queries efficiently and professionally. Proactively chasing missing orders and late deliveries to keep customers informed. Delivering exceptional customer service with empathy, patience, and a friendly approach. Working collaboratively with your team while taking responsibility for your own workload. Supporting team members when needed to ensure success for the whole department. What We’re Looking For: A genuine passion for delivering a great experience for customers. A strong work ethic, with the ability to work both independently and as part of a team. A positive attitude and a willingness to take on challenges in a complex environment. Excellent communication skills and the ability to resolve customer issues efficiently. A team player who believes in supporting colleagues when needed. What’s On Offer: A competitive salary of £24,000 - £25,000. Hybrid working (once settled in) – enjoy 2 days working from home. A friendly and collaborative working environment with fantastic support. Clear career progression opportunities if that’s something you’re looking for. A role where loyalty, commitment, and hard work are genuinely recognised and rewarded. Monday to Friday working hours – no weekends, no late shifts. This is an amazing opportunity to work in a company where you can develop and grow while truly making a difference for customers. If you’re looking for a job for life in a company that values your hard work, we want to hear from you! To Apply: Please send your updated CV to [insert email address/contact information] or feel free to reach out for an informal chat about the role.