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Are you passionate about making a positive impact on people’s lives?
Do you excel in communication and customer service?
If so, we have the perfect role for you!
Reed Talent Solutions are working with United Utilities on the search for Customer Advisor Advanced to join our dynamic team (Lead Replacement Scheme) at United Utilities?
Be part of a team based at our fantastic facilities, where you'll have access to a range of amenities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion!
United Utilities believes in the power of diversity, and we're excited to welcome candidates from all backgrounds. Our goal is to build a team that reflects the richness of our diverse customer base.
Who are United Utilities?
United Utilities is proud to be an essential service provider to seven million customers across the North West. We bring clean, clear water to three million households and 200,000 businesses and take their wastewater away so our customers can simply get on with their day. Our 5,000 employees are key to achieving our ambitious vision and plans, and we all work together to provide a great service to our customers.
Role Details:
Job Title: Customer Advisor Advance - Lead Replacement Scheme
Location: Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP
Contract: Temporary Assignment
Hourly pay rate: £13.60
Working Hours: Monday - Friday - 8am - 6pm
Recruitment process: pre-screen with Reed, CV review by United Utilities and on site interview with United Utilities.
Start Date: ASAP
Role Responsibilities:
As a Customer Advisor, your goal will be to deliver a high quality, helpful and friendly service to any one of our customers who may contact United Utilities (UU) with a request or query relating to Lead Replacement via a variety of channels i.e. phone, webchat, email, or written correspondence. We are looking for an excellent Customer Service Agent who would like to get to know the Lead Replacement Scheme, becoming an SME and providing accurate information and advice to our customers.
Skills, Qualifications, and Experience:
- Excellent communication skills - written and verbal.
- Great customer service skills.
- Demonstrates high levels of attention to detail.
- Working experience of Microsoft Office applications.
- Ability to deal professionally with internal and external colleagues across all levels.
- Manage own workload and work under own initiative and to strict deadlines.
- Understand and work within regulatory rules for handling written and telephone contacts.
- Ability to work as a team to deliver high performance.
If you have the experience detailed above, and are interested in this amazing opportunity, please apply for the role with the most updated version of your CV.
Thank you for considering this opportunity. We look forward to reviewing your application!
