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Customer Service Advisor

Reed
Posted 11 hours ago, valid for a month
Location

Warrington, Cheshire WA3 6ZN, England

Salary

£26,000 - £28,000 per annum

Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • A Birchwood-based client is seeking an experienced Customer Service Advisor for a full-time, permanent position.
  • The role involves handling incoming product queries via email and telephone, focusing on damage and warranty inquiries.
  • The salary for this position ranges from £26,000 to £28,000 per annum, with a requirement for previous customer service experience.
  • Working hours are Monday to Thursday from 8am to 5pm and Friday from 8am to 4:30pm, with various holiday benefits.
  • Candidates should be proficient in MS Office, particularly Excel, and experience with SAP or similar systems is preferred.

I am pleased to be working alongside a market-leading, Birchwood-based client as they look for an experienced Customer Service Advisor to join their busy team! This is a full-time, permanent position.

Role Purpose:

The successful candidate will be responsible for handling incoming product queries from customers, by email and telephone. They will take details of any damage or warranty queries and provide first-class customer service, with the aim of resolving queries quickly and to a satisfactory standard!

Benefits:

  • Salary - £26,000 to £28,000 per annum
  • Working Hours – Monday to Thursday 8am to 5pm, Friday 8am to 4:30pm (1 hour lunch break Monday to Thursday, 30 mins Friday)
  • Holidays – 20 days, rising to 23 days after first year of service, 24 days after second year of service, 25 days after third year of service
  • Company Pension Scheme
  • Bonus Scheme

Day-to-Day of the Role:

  • Receive and log customer service queries on to the management system
  • Coordinate with the partner network to ensure service calls are completed
  • Agree rates in line with the company sales structure to ensure minimum cost impacts on the business
  • Coordinate the P/O / credit of any replacement parts with the supplier / service provider
  • Maintaining and managing daily service calls including damages and product failures
  • Answer phone calls in a professional and friendly manner and re-direct to the required person or department

Specification:

  • Previous experience within a customer service role is essential
  • Experience using SAP or a similar operating system is preferred
  • A confident and competent user of MS Office, with a particular focus on Excel
  • A calm and confident individual

If you meet the above criteria, and feel this is the right role for you, please apply right away!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.