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Customer Service Advisor

PP Associates
Posted 11 days ago, valid for 7 days
Location

Warrington, Cheshire WA12DS, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • PP Associates are seeking a Customer Service Advisor for a growing business in Warrington.
  • The role involves handling various inbound customer queries in a busy and office-based environment.
  • Candidates should have proven experience in a customer service role and a customer-first mindset.
  • The salary for this position ranges from £26,000 to £30,000, depending on experience, with additional benefits such as bonuses and holiday allowances.
  • Successful applicants will receive training, support, and opportunities for career development.

PP Associates are delighted to be supporting a growing business in Warrington to find a Customer Service Advisor.

As Customer Service Advisor you will be responsible for all types of inbound customer queries. Your role will be busy, fast-paced, and varied. Your role will be office-based and not a callcentre environment and you will be supported by experienced colleagues and your manager.

As a Customer Service Advisor, you will play a pivotal role in ensuring customer satisfaction by:

  • Responding to inbound queries related to orders, warranties, defects, and deliveries
  • Accurately updating customer query data in our system for team transparency
  • Collaborating across departments and with partners to resolve customer issues
  • Processing and sending sales orders promptly and accurately to partners
  • Preparing and processing customer quotes, including service charges
  • Meeting SLA and KPI targets related to response times and resolution outcomes

What We are Looking For:

  • Proven experience in a customer service role
  • Excellent relationship-building skills with a customer-first mindset
  • A calm, empathetic approach combined with diligence and high standards
  • Proficiency in IT, with the ability to learn new systems quickly.

Your Opportunity:

  • Stability
  • Longevity
  • Training
  • Support
  • Career development
  • Variety in your role
  • Autonomy

Salary & Benefits:

  • £26,000 to £30,000 (depending on experience)
  • Bonus
  • 20 days holiday (increasing to 23 after 1 years’ service, and 25 after 3 years’ service)
  • Company pension

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.