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Your new companyAre you looking to work for a compassionate and dedicated organisation committed to making a positive impact on the lives of vulnerable individuals? Through personalised support and exceptional service, this organisation strives to help those facing challenges and help them achieve their goals in a safe, respectful, and caring environment. My client is seeking a talented and empathetic Customer Service Advisor to join their team in Warrington. Your new roleThe position is offered full-time Monday to Friday with a hybrid model in place. You will be joining a friendly and supportive team who pride themselves on the service they deliver to both internal and external customers. Some of your duties will include but not limited to Coordinate effectively with other team members, housing officers, and external parties to resolve customer issues and ensure prompt service.Provide a friendly, empathetic approach when speaking to customers, especially older and vulnerable individuals, ensuring they feel reassured and supported.Make regular phone calls to vulnerable customers to confirm their well-being and ensure their property is safe.Accurately record information from customer interactions, including call details, issues reported, and any necessary follow-ups, into our system.Accurately record information from customer interactions, including call details, issues reported, and any necessary follow-ups, into our system.What you'll need to succeedExcellent communication skills, both written and verbal A genuine desire to help others, especially vulnerable individualsHave an empathetic and friendly approach Excellent eye for detailVery personable and professional What you'll get in returnWorking within a friendly and supportive teamCareer progression opportunitiesCompetitive salary Additional benefits What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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