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Job Title: Customer Support Engineer
Location: Warrington
Salary: DOE
Role purpose:
This role will be based on a customer site where you will be configuring applications & hardware on new & existing IT related devices including desktops, laptops, servers, mobile phones and any other related IT Devices. This is an excellent opportunity to work in a supportive team with true career growth pathways.
Key responsibilities:
Proactively manage all calls efficiently and advise the customer of problems and keep them informed and updated of the planned resolution, escalating calls where necessary.
Liaise with and provide assistance as requested to 3rd party IT Company's both off and on site
Configure applications and hardware on new and existing IT related devices
Provide support to VIP users, with a tight SLA if applicable
Ensure Timely and responsive communications both to internal and external stakeholders as required.
Skills and experience:
Competent in Technical ability in hardware breakfix, software & operating systems to support the customer to their required standards on the hardware, software and systems
Able to obtain the required level of security clearance (with no caveats) required to fulfil all operational requirements of the role.
Full UK Driving licence is required
Good problem solving skills
Familiarity with network operating systems, MS Office and have a good understanding of current Windows operating systems and using remote software.
