- To be first point of contact for customers seeking technical assistance over the phone or email; qualifying and documenting the problems raised by customer
- To provide technical resolution to end user Desktop and Network support incidents.
- Creation of knowledge base articles
- Send planned outage notifications for any internal/external maintenance works
- To manage communication with the customer regarding incident escalations and resolution.
- Liaise regularly with the Service Support Manager with regards to any outstanding incidents, problems, issues, or suggestions
- Liaise with third-party maintenance suppliers to log Incidents and thereafter maintain ownership to ensure the Incident is closed successfully
- Good analytical skills and an ability to define the precise nature of customer problems
- Other duties as assigned by the Service Support Manager.
- Up to ÂŁ25,000 DOE