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Reed Talent Solutions are working with United Utilities on the search for a Support Services Analyst to join a growing Support Services team at their Lingley Mere Business Park.
Why work at United Utilities in Warrington?
Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion.
Unities Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base.
Who are United Utilities?
United Utilities, are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their waste-water away so the customers can simply get on with their day. Currently 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers.
Do you want to play your part in supporting the North-West community?
We have a great opportunity for a Support Services Analyst to join the Support Services Team. Reporting into the Response Centre Leader, you will become part of the ICC family. Working closely with several high performing teams in a fast paced, reactive environment.
The role of Support Services Analyst includes extensive system checking and being commercially aware to identify errors within INS. You will also ensure that all Service Level Agreements are adhered to when raising both internal and external works. In addition, you'll respond to network and field queries and support during incidents, System Down and CMEX submissions.
Key Responsibilities
- Answering queries via Case actions and emails.
- Responding to queries from Field staff and ICC teams.
- Contacting customers to arrange appointments following External Works being carried out.
- Hourly INS checks to pick up and amend errors in work raised, both internal and external.
- Processing 3rd Party Damage claims.
Role details:
- Job title: Support Services Analyst
- Location: Lingley Mere Business Park, Great Sankey, Warrington
- Contract: 12-month temporary assignment
- Hourly pay rate: £16.54 per hour
- Working hours: Rota consisting of shift work between the hours of 07:00-22:00 and working one in six weekends.
- Start date: ASAP
- Expected interview week with United Utilities: WC 25th November
If you have the experience detailed above and are interested in this opportunity, please apply for the role with an updated version of your CV.
Thank you for considering this opportunity. We look forward to reviewing your application.
