Scheduling Analyst

Reed Talent Solutions are working with United Utilities on the search for multiple Scheduling Analysts to join their busy team.

Why work at United Utilities?

Be part of a team based at our fantastic facilities, where you'll have access to a range of amenities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion!

United Utilities believes in the power of diversity, and we're excited to welcome candidates from all backgrounds. Our goal is to build a team that reflects the richness of our diverse customer base.

Who are United Utilities?

United Utilities is proud to be an essential service provider to seven million customers across the Northwest. We bring clean, clear water to three million households and 200,000 businesses and take their wastewater away so our customers can simply get on with their day. Our 5,000 employees are key to achieving our ambitious vision and plans, and we all work together to provide a great service to our customers.

Location:Lingley Mere Business Park, Great Sankey, Warrington, WA53LP

Working Hours: 7-3 or 8-4, Monday to Friday (alternating shifts)

Pay rate:£16.54 per hour

Contract: Temporary 12 month contract with potential permanent opportunities

Start date: ASAP

Job Purpose:

You will need to respond quickly and appropriately to field force problems in accordance with company policies and procedures, preserving flexibility of field resources across areas, to ensure SLA adherence. You will also be responsible for:

• Monitoring and tracking progress of all work released to Click schedule
• Escalating and resolving conflicts where Click schedule is unable to allocate work an appropriate resource
• Manually scheduling work or overriding Click schedules where appropriate to ensure work is executed in line with business rules and/or business priorities.
• Identifying incidents and responding to them swiftly and appropriately.
• Making the best use of the limited field resources available to ensure work is completed to SLA's
• Supporting area teams in unfamiliar geographic areas.
• Managing any conflicts that arise around job priorities and determining when issues require escalation through to the Production Managers.
• Influencing team members who may not wish to do jobs allocated to them, and handling any potential conflict between themselves and others where there is dissatisfaction over allocated work.

Knowledge and Skills

To be considered for this role you will need a thorough understanding of the Water and Wastewater processes to a level that will enable sensible interactions with operations staff. Along with an understanding of company policy and procedures. You will need to understand the lifecycle of a Work Order and how Work Orders should be generated and completed. In addition you will need:

• Proficiency on the scheduling applications and systems used and Microsoft Office.
• Excellent, effective communication skills, both verbal and written, with good interpersonal skills at all levels.
• The ability to influence and facilitate changes.
• Must be a good team player who also has the ability to work independently.
• Able to operate under pressure whilst maintaining attention to detail
• Experience using SAP applications - SAP Core / Click Schedule.
• Understanding of water and wastewater operations and maintenance processes.

If you are a proactive individual with a strong background in scheduling and planning, and you’re looking for a new challenge, please apply below with an up to date copy of your CV!