Centre Manager

Job Title: Centre Manager
Location: In 'N' Out Autocentres
Hours: 08:30 - 17:30 (1 in 2 Saturdays required)
Salary: 32,000 - 35,000 (Plus Bonus, OTE 38,000 - 43,000)

As Centre Manager, you will be responsible for overseeing the daily operations of the Autocentre. This includes managing a team of technicians and customer service staff, ensuring the efficient running of the centre, maintaining high standards of customer care, and driving sales and profitability. You will be the first point of contact for both customers and staff, ensuring a smooth, positive experience for all.

• Operational Management: Oversee the daily running of the centre, ensuring all processes and services are carried out efficiently and in line with company standards.
• Team Leadership: Lead, motivate, and manage a team of technicians, customer service staff, and support staff. Provide guidance, training, and development opportunities.
• Customer Service: Ensure an excellent level of customer service, addressing customer queries, complaints, and ensuring satisfaction at all times.
• Financial Management: Monitor and control the centre's budget, ensuring targets are met, and expenses are kept within acceptable limits.
• Sales and Marketing: Drive sales and work with the team to achieve revenue targets. Implement marketing strategies to increase footfall and brand awareness.
• Health & Safety Compliance: Ensure all operations meet legal and health and safety standards.
• Reporting & Administration: Provide regular reports on the centre's performance, stock, and financials to senior management. Keep accurate records and ensure all admin tasks are completed in a timely manner.
• Quality Control: Ensure the highest standards of workmanship are met and that all vehicles are serviced and repaired to industry-leading standards.

• Management Experience: Proven experience in a managerial role, ideally within the automotive or service industry. Experience managing teams and operations is essential.
• Customer Focused: Strong understanding of delivering excellent customer service, with the ability to resolve complaints and maintain customer satisfaction.
• Leadership Skills: Motivated and proactive with the ability to lead by example and manage a team effectively.
• Financial Acumen: Strong understanding of budgeting, financial controls, and sales targets.
• Industry Knowledge: Experience or interest in the automotive industry, ideally with a background in vehicle servicing and repairs.
• Excellent Communication: Clear and effective communication skills, both with staff and customers.
• Problem-Solving Ability: Strong troubleshooting skills and the ability to think quickly under pressure.

Premier Recruitment Solutions Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer and all applications will be assessed solely on merit.

INDAUT