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1st Line Support Engineer (Remote) - 32,500 per annum - Warrington
Principal IT are proud to be supporting an industry leading motor retail group, going through a period of substantial expansion and are looking for a 1st line support engineer to join their team working remotely in the Warrington area. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations.
As a First Line IT Support Engineer you will be an integral part of the IT Support team, working at all levels of the business, ensuring company IT systems remain online 24x7. The position is primarily remote but with occasional travel to sites in the area as needed by the business, for project work, ensuring the IT Support department delivers and meets its KPI and targets across our multiple franchise sites and remote workforce.
Key Responsibilities:
- Serve as the initial point of contact for all IT-related inquiries, requests, and incidents, via our Support Desk
- Troubleshoot and resolve first-line technical issues involving software, hardware, network, and other IT systems.
- Log, track, and manage incidents in the ticketing system, ensuring accurate and timely updates.
- Perform basic diagnostics and problem-solving using remote desktop and diagnostic tools.
- Set up and configure end-user devices, including laptops, desktops, mobile devices, and peripherals.
- Provide user assistance with password resets, account setups, and permissions.
- Collaborate with other IT support teams and 3rd party suppliers and escalating and assisting with complex issues.
- Maintain a knowledge base for known issues, solutions, and best practices.
- Educate end-users on IT policies, security best practices, and basic troubleshooting steps.
- Contribute to continuous improvement by identifying recurring issues and suggesting process improvements.
Key Requirements:
- Technical Skills: Basic knowledge of Microsoft Windows, Office 365, and other Microsoft products, network troubleshooting including Wi-Fi, and common enterprise software.
- Customer Service: Strong communication skills, with a customer-first attitude and the ability to explain technical issues to non-technical users.
- Problem-Solving: Analytical mindset to diagnose issues efficiently and offer practical solutions.
- Team Player: Willingness to work collaboratively within the IT support team.
- Time Management: Ability to prioritize tasks in a fast-paced environment and meet deadlines.
- Highly self-motivated: Able to work independently with the capability to prioritise workload.
Preferred Qualifications and Skills:
- 1-2 years IT support experience.
- Relevant certifications (e.g., Cisco, CompTIA A+, Network+, or Microsoft certifications) is desirable.
- Be able to demonstrate basic knowledge of IT Networks and systems, Telephony, hardware, and software.
Other Requirements:
- Full UK Driving License
The Package:
If successful our client is offering a salary of 32,500 per annum, favourable holiday allowance, company contributed pension scheme and opportunities for professional development including training and advancement.
How to Apply:
If you are interested in hearing more about this 1st line support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
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