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- Act as the deputy to the Business Support Team Manager, providing guidance and oversight in their absence.
- Coordinate CHC activities and scheduling across the team.
- Monitor and manage shared inboxes, ensuring timely responses and workflow continuity.
- Provide support with charging queries and help ensure accuracy and clarity in administrative processes.
- Step into general admin roles as needed, supporting document production, meeting coordination, and day-to-day service functions.
- Maintain a high standard of customer service and professionalism at all times.
- Use your experience to give clear instruction and help maintain team structure and priorities.
- Previous experience in a senior administrative or business support position.
- Confidence in giving instructions and coordinating team activity.
- Excellent organisation and communication skills, with great attention to detail.
- Ability to work flexibly under pressure and prioritise effectively.
- Proficiency in Microsoft Office and working with digital systems.
- A proactive and collaborative mindset, ready to step in where needed.
- High performance
- Collaboration
- Customer focus
- Accountability
- Trust
