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Rubicon Consultingis currently recruiting for a Desktop Support Engineer on a 6 month Contract, located in Warwickshire.
INSIDE IR35
Responsibilities:
- Provide on-site technical support for hardware and software issues, including troubleshooting and resolving problems with PCs, laptops, printers, mobile devices, and other peripherals.
- Install, configure, and upgrade operating systems and software applications. Set up and maintain user accounts and permissions.
- Respond to service tickets and user inquiries promptly.
- Document support activities and solutions in the helpdesk ticketing system.
- Work closely with IT teams and other departments to ensure seamless operations and support for all technological needs and industry standards.
Qualifications:
- Minimum 2 years experience
- Needs SC Clearance
- Previous experience in a deskside support or helpdesk role is preferred.
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking principles.
- Excellent analytical and troubleshooting skills with the ability to work under pressure.
- Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users.
- A customer-focused attitude with a commitment to providing high-quality support.
Our Company
Rubicon Consulting is a Talent management consultancy which helps you to optimise business performance and competitive advantage by choosing the right people first time!
